Shipping policy

Online BI Bookstore is operated by The British-Israel-World Federation Australia. Delivery methods depend on the product, destination and checkout shipping profile. The available options and price for your order are shown at checkout before you pay.

Items we pack in Victoria

We generally pack stocked books and other in-house physical items within 1 to 4 business days (Monday to Friday, excluding public holidays), then dispatch from Victoria. Australia Post Parcel Post and Express Post may be offered in Australia, and Australia Post International Standard may be offered for international destinations. Carrier and transit estimates are shown where available at checkout or in your dispatch email. A pre-order is dispatched once stock arrives; its product page should give the expected timing. If an order combines pre-order and in-stock items, contact us if you want to discuss separate dispatch.

Print-on-demand and other fulfillment

Some products, including Printify merchandise, are made and dispatched by a fulfillment partner rather than from our Victoria stock. Production time, dispatch location, carrier and transit time may differ from stocked items. The available shipping option and charge for your address are shown at checkout. Orders containing items from different fulfillment profiles may ship in separate parcels, with separate notifications.

Destinations and costs

We offer Australian and international shipping where checkout provides a rate for the products and destination. Not every service or item is available to every address. A separate US shipping option may appear for eligible products. Rates vary with product, weight and destination; the checkout total is the price to rely on. Customs duties, import taxes or other charges imposed by the destination country may be payable by the recipient.

Tracking, delays and problems

When tracking is provided by the carrier or fulfillment partner, we will send it with the dispatch notification. Transit estimates are estimates, not guarantees. If a parcel is late, lost, damaged or incorrect, email store@britishisrael.org.au with your order number and details, plus photos if relevant. Tell us promptly so we can investigate with the carrier; there is no seven-day cutoff on your rights under Australian Consumer Law. We will work with you on an appropriate remedy under our refund policy and applicable law.

Digital items

Digital or online access products and gift cards are delivered electronically where stated on the product page and do not incur physical shipping.